Disable/Invalidate Individual Links from Survey Email Distribution | XM Community
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hi guys,

I have a survey which is being distributed via an XM Directory workflow. If a contact import occurs where a user has the same external data reference as a new user, the contact is merged into one.

We uploaded a CSV with a number of duplicate users who had already received emails. Unfortunately, due to a lack of preventative logic from us, each user has now received two emails, each with an individual link.

I was wondering, since contact and embedded data for these recipients are identical to the first distribution, will the link be identical too? Further, if a recipient completed the survey previously, will the link in the second email work? Or not, since this exact contact has already completed the survey.

Hypothetically, if each user could complete the survey twice, is disabling (or invalidating/breaking) the first/second set of links possible? Obviously I can’t just remove users from the contact list (a common solution for this issue) because the duplicates have merged into a single contact. I’d appreciate any help. Thanks!

Hi Madeline,

 

I would suggest you take a look at your distribution by using the file available in ‘’download history’’ (in your survey, in the distributions tabs, under emails). You’ll be able to confirm if the same link has been used (i doubt that the same link would be used but you can confirm there), if one the email bounced and so on. To my knowledge, there is no possibility to disable one specific link. Hope this helps. 

 

 

thanks ​@AlexandreLeduc  I was aware of this functionality, was just hoping there was a different, more effective way to solve my issue. As it is, this seems to be the best (only) choice, so I’ll try to figure something out using the history download.

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