Display question based if customer is not part of a contact list | XM Community
Skip to main content

Hi everyone, 

 

In a survey, is there a way to show a block/question based on whether or not a customer is part of a specific contact list in the directory?

 

While sending emails, ensure you have the necessary variable.. Then create the same variable in the survey flow. Use that variable to display that question

 

Hi,

You could also add a web service element to your survey flow and leverage the “search directory contacts” API with multiple filters, for example “email” and “inList”, and then apply logic based on the answer you receive.

See https://api.qualtrics.com/c79e78a949572-search-directory-contacts

Leave a Reply


Terms & Conditions