Divergent Likert charts

Hi,

This type of visualisation is not available in CX Dashboards. There is a product idea on Evolve for it that you can upvote (do a search on “diverging”).

I realise it’s not available as standard (otherwise I think I would have found it).

My question is how to workaround to create it (some metrics maybe?) 

Given the Qualtrics published page says “You could also visualize your responses using a diverging stacked bar chart”, and shows a picture, presumably somebody knows how to achieve it

Hi ​@k1s , here is a possible workaround that might approximate that effect using two custom metrics.

Step 1: Recode your response scale

In your data mapper, recode your 5-point scale into two custom fields:

• Positive Metric (values 4 and 5):
  • Strongly Agree = 1
  • Agree = 1
  • Neutral or below = 0
• Negative Metric (values 1 and 2):
  • Strongly Disagree = -1
  • Disagree = -1
  • Neutral or above = 0

You can also keep “Neutral” as a third field if you want to visualize it explicitly.

Step 2: Create new metrics in Dashboard Data

• Metric 1: Sum of Negative Responses (will show to the left, using negative values)
• Metric 2: Sum of Positive Responses (will show to the right)Optional Metric 3: Neutral responses (e.g., as a grey band)

Step 3: Configure a Bar Chart

• Use a stacked bar chart, placing:
• Negative % to the left (with a negative value)
• Positive % to the right
• Optional: Neutral in the middle if you want

Enable horizontal orientation and center your X-axis at 0 so that bars diverge around a midpoint.

Let me know if it helps to some extent.
-- Rochak