We are trying to setup “custom” email for distributing surveys using our own company sub-domain email address. The process explained by qualtrics https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/using-a-custom-from-address/
appears to be straightforward and we followed all the steps both as “Brand Admin” as well as on the IT side as well. However, after everything done, it has been almost 72 hrs and we are unable to “Activate” the custom email. I could be wrong, but this is most probably because qualtrics only shows MX and DMARC records verified, while DKIM is still showing unverified. I assume the “Activate” tab will not get activated unless DKIM is verified? Right now the “Activate” link within the Activation window is “frozen” and cannot be clicked. As per our IT folks the public DNS is all set in dns lookup.
I would appreciate if anyone who has setup custom domain can confirm my understanding and share their experience. This is pretty much like a dead-end scenario. Qualtrics regular support folks does not have DNS expertise and I need some guidance from someone who has done custom domain or has knowledge about it. I cannot imagine this could be that complicated but I have no technical knowledge to figure this out.
Thank you.
