Drop-outs: where do participants leave my study?

Hi @b0bke You can view the full response of the respondent in the data analysis which will tell you which was the last question answered ultimately leading to view ‘where the drop outs happened’.

Apologies for necroposting, but the above is an example of how to do this, manually, for each response and only on the Qualtrics platform, without an actual field in the data to record where they last stopped.

If I’m trying to do an abandonment analysis and show where MOST people drop out of a survey (not where 1 person dropped out), out 500+ responses, this is not at all realistic. So how would I go about doing this after survey close?

While responses are in the In Progress tab, I can view their “last question answered” as a field. Why does this become unavailable once the responses are closed, even though they aren’t at 100% progress? And how can I recreate it easily, short of me taking my own survey and abandoning to see in Qualtrics what progress % a particular last-answered question reflects?

If they are mandatory questions, perhaps you can try to filter for empty values from the last column of your exported file to see the number of empty records, and then the second last column, and so on.

To help zero in on the culprit in a long survey (20+ Qs), I ended up using an Excel pivot table to see, in the closed survey, which Progress % was the most frequent (or which cluster of them was -- usually heavy at the start of the survey), then went back to the raw dataset and filtered only to that Progress % to see where those people stopped. This helped narrow it down but is still kind of manual. I really wish Qualtrics would just save the “Last Answered Question” field from In Progress data view once the survey has closed. Even though those responses closed, they were still abandons and/or incompletes.

It’s also worth noting that, the way Qualtrics automatically chunks the progress into increments, multiple values can correspond with the same place in the survey -- in my case, 6% and 9% progress both indicated no response to the same question (let’s call it Q2).