does anyone know how to add the name of the recipient by means of dynamic text in the macros that we create in the library?

Hi @Aine,I hope that I can now answer your question in a summary.Names:${m://FirstName}${m://LastName}Ticket ID:${tck://key}Ticket URL:I just exported the tickets and noticed a link column.This is build like:https://brandId.qualtrics.com/tickets/app/T-18/You achieve this by adding:https://brandId.qualtrics.com/tickets/app/${tck://key}/Replace the brandId in the URL with your brand ID.If I could solve your problem, please mark my answer as solution.😙BestChristian

@AineAhhh, you are in the ticket details. Now I see. Unfortunatelly, the required fields are not listed in the piped text selector. I also do not know them. The piped text which includes “keyvalues” is only for custom ticket data if I get it right. So in case thetwo fields for the ID and the URL are available for messaging, I would expect them to be similar to the owner, e.g.Piped text you could try for the ID:${tck://id}${tck://ID}${tck://ticketID}${tck://ticketId}${tck://key}${tck://ticketKey}${tck://number}${tck://ticketNumber}${tck://IDNumber}${tck://TicketID}=> Based on the API reference and assuming it’s using the same name as for the piped text, it would be${tck://key}Piped text you could try for the URL:${tck://url}${tck://URL}${tck://ticketURL}${tck://link}${tck://ticketLink}${tck://URLLink}${tck://TicketURL}${tck://TicketLink}=> Couldn’t find anything about this. To which page should it link? What would be some sample URL?Curious if something of this works…Otherwise I guess it would be best to reach out to the support.BestChristian

dynamic text in the macros | Experience Community

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