dynamic text in the macros

Its called Piped text in Qualtrics. You can find more details on the support pages. You can access them by clicking on the {A} icon in your editor. 

For the case you asked, you'll find first and last name under contact list. 

Hello @ahmedA 

I've been testing but I can't manage to add the variables referred to ticket number, ticket url and ticket recipient name...
I don't know what the variable is called in qualtrics, do you know?

Thanks

@Aine  the corresponding variable names I have are ‘Key’, ‘Link’ & ‘Name’.  I don’t believe these were changed by us, so hopefully are the default variables used by Qualtrics.  Hopefully that helps.

Hi guys 
thanks for your answers

The problem I have is that I have tried with several variable names for the ticket number and for the ticket url and none of them brings results, when I want to send an email and I bring to the macro...

Thanks for help me

Hi @Aine. Did you try the ones below for the name? 

${m://FirstName}
${m://LastName}

Where do you set up the email template?

Best
Christian

Hi @chackbusch 

Thank you for your answer!

For the recipient name and last name variables it brings correct results, the problem are the ticket number and ticket url variables.
As I show you in this print

@Aine Ahhh, you are in the ticket details. Now I see. Unfortunatelly, the required fields are not listed in the piped text selector. I also do not know them. The piped text which includes “keyvalues” is only for custom ticket data if I get it right. So in case the two fields for the ID and the URL are available for messaging, I would expect them to be similar to the owner, e.g. 

Piped text you could try for the ID: 

${tck://id}
${tck://ID}
${tck://ticketID}
${tck://ticketId}
${tck://key}
${tck://ticketKey}
${tck://number}
${tck://ticketNumber}
${tck://IDNumber}
${tck://TicketID}

=> Based on the API reference and assuming it’s using the same name as for the piped text, it would be ${tck://key}

Piped text you could try for the URL: 

${tck://url}
${tck://URL}
${tck://ticketURL}
${tck://link}
${tck://ticketLink}
${tck://URLLink}
${tck://TicketURL}
${tck://TicketLink}

=> Couldn’t find anything about this. To which page should it link? What would be some sample URL?

Curious if something of this works… 

Otherwise I guess it would be best to reach out to the support.

Best
Christian

@chackbusch thank you! 

I'm glad I was able to explain and that you understood me...
Of course that's what I want...

I copied just as you have passed me and I tell you that for the ticket number the Key option worked.

But for the ticket url none of them worked :(

Can you think of any other option for the ticket url, as I have submitted a ticket to Qualtrics, but they have not been able to help me.
 

@Aine To which page should the URL link? Can you show a screenshot of some target URL and paste the sample URL?

If you mean those pages which display a single ticket, I think that you can not add an URL. As you see on top, the URL does not change. Qualtrics does not have implemented deep links for specific tickets. 

Best
Christian

@chackbusch 

You are a genius!

Thank you so much! 
The url of the ticket worked perfectly and thanks for the information of the api, it helps me with the other fields …

Of course I mark as the best answer. 💃

You can accomplish this in the Rich Content Editor by clicking on {A}, which represents piping text in Qualtrics. For more information, please refer here