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Question

E-mail in a ticket

  • August 4, 2023
  • 5 replies
  • 147 views
E
Level 2 ●●
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Hello guys!

I would like to know if you have had problems sending e-mails inside a ticket. We try to send it but it did not work. We have tried different e-mail accounts.

 

thank you very much!

    5 replies

    krbhavya
    Level 6 ●●●●●●
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    • krbhavya
    • Level 6 ●●●●●●
    • August 6, 2023

    Hi @eptress 

    Can you please elaborate your issue??

    Bhavya Kumar
    E
    Level 2 ●●
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    • eptress
    • Author
    • Level 2 ●●
    • August 7, 2023

    Hello @krbhavya 

     

    In a ticket it has the option of sending an e-mail, but although I can send it, the email is not received. I don´t know if I have to change something in the settings.

     

    Thank you

    krbhavya
    Level 6 ●●●●●●
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    • krbhavya
    • Level 6 ●●●●●●
    • August 8, 2023

    HI @eptress 

    Have you checked the spam folder. Sometimes Qualtrics mails are marked as spam or junk.

    Bhavya Kumar
    E
    Level 2 ●●
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    • eptress
    • Author
    • Level 2 ●●
    • August 9, 2023

    Hello! yes, we have checked the spam and junk and there is no Qualtrics e-mail.

    Thanks

    krbhavya
    Level 6 ●●●●●●
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    • krbhavya
    • Level 6 ●●●●●●
    • August 10, 2023

    Hi @eptress 

    May be there is a problem in the email that you are using to send the mail . Refer this link

    Bhavya Kumar
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