(CX) I sent out the original distribution and had a large number of bounces, turns out my org hadn’t updated one of our customers email domains in our system.
I went into the XM directory and edited the contacts and placed those edited contacts on a new list, I then resent the distribution to them.
My question is this - will they now get the reminder emails, assuming they haven’t finished the survey, twice since they are technically on both of those distribution lists? If so is there a way that I can remove them from that original distribution to avoid them getting those reminders? Ideally I would like to do the reminders off the 2nd distribution so that I can bump the date back since their invite technically wasn’t received until a day later than all of the others on the original distribution.
Best answer by Sachin Nandikol
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