Email List in Directory getting flagged for Duplicates even with Embedded Data?? | Experience Community
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Email List in Directory getting flagged for Duplicates even with Embedded Data??

  • Sep 24, 2024 9:51 PM UTC
  • 3 replies
  • 82 views

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Never had this issue before, but Qualtrics is excluding chunks of emails for “duplicates” in my Directory even though I have embedded data that makes them unique rows. Never had this issue before and have been doing it this way for years.

3 replies

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • Sep 25, 2024 7:13 AM UTC

@ods8 Does your Identity Resolution setting include Email?


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I thought it will be considered duplicates if the email address and email content being sent are the identical?


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  • Author
  • Sep 25, 2024 1:02 PM UTC

I just reached out to my Brand Administrator to take a look at Identity Resolution. Thank you.

 

Embedded data makes them unique.and when you email and pipe embedded data into the survey/email launch email itself it is not flagged as duplicate.