Email List in Directory getting flagged for Duplicates even with Embedded Data?? | XM Community
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Email List in Directory getting flagged for Duplicates even with Embedded Data??

  • September 24, 2024
  • 3 replies
  • 55 views

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Never had this issue before, but Qualtrics is excluding chunks of emails for “duplicates” in my Directory even though I have embedded data that makes them unique rows. Never had this issue before and have been doing it this way for years.

3 replies

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 1096 replies
  • September 25, 2024

@ods8 Does your Identity Resolution setting include Email?


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  • 319 replies
  • September 25, 2024

I thought it will be considered duplicates if the email address and email content being sent are the identical?


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  • Author
  • 1 reply
  • September 25, 2024

I just reached out to my Brand Administrator to take a look at Identity Resolution. Thank you.

 

Embedded data makes them unique.and when you email and pipe embedded data into the survey/email launch email itself it is not flagged as duplicate.