Email messages

Question

I saw these 2 logics pretty same, can anyone suggest which logic to use when?Limit how many messages participants can receive (Maximum no. of messages) ,Time interval &Specify how much time needs to pass between messages (no. of days after the last message was received.

Chee Heng_SZ · Answer

The first one is for setting a limit number of messages within a time interval.This means that a participant can receive multiple or up to the limit number of messages within a short time. Participant will not receive message if the limit is hit until the stated time interval has passed.Scenario: I have 100 surveys for participants. Contact frequency is set-up as100 messages in 30 days.Behavior: This will allow up to 100survey invitations to the same participant on the same day within 30 days period.Result: I can sendall 100 surveys invitation and complete it within a short timeframe of minutes or hours.The second one is for setting a requirement for participants to only receive message after duration have passed.Scenario: I have 100 surveys for participants. Contact frequency is set-up asaday being required based on last invitation.Behavior: Thisrestricts survey invitations and participant will only receiveone survey invitation at maximum each day.Result: If I were to send out all 100 surveys invitation, I will need a minimum of 100 days to complete.

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