I set up an Email Action on a survey, but the Email Trigger, which is under Survey - Post Survey options is overriding the Email Action (Actions, Survey Response, etc). There doesn't seem to be a way to delete the Email Trigger. What am I missing here?
Solved
Email Triggers Vs. Actions
+2Best answer by Christina0402
What I had to do was edit, then save changes (even though I made none), and the next time I opened it - I was able to delete. Thank you so much. It was driving me nuts.
+30Hi Christina0402 ,
When you click Edit Triggers there should be a "Delete" button or link in the pop-up window, as highlighted below. If you don't see that, there may be something that Qualtrics Support needs to fix in your account.
+2What I had to do was edit, then save changes (even though I made none), and the next time I opened it - I was able to delete. Thank you so much. It was driving me nuts.
I'm also facing the same issue where no matter what I try I can't delete the existing Email Triggers. I've tried all of the different approaches above, but they still persist. I see the Delete button and when I click it the Trigger is removed from the list, I click Save Triggers and exit, but when I go back in they are all still there. Super frustrating!
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