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Error message when trying to view survey responses

  • Nov 20, 2023 6:55 PM UTC
  • 4 replies
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Hi all, 

 

I am currently getting the below error message when I try to view a response on my survey (in the Data & Analysis > Data > 3 small right hand side dots). 

 

{"Error":"\/rpc\/surveys\/v1\/opencall\/getUserAccountSurveys continually unavailable after 5 retries over 677.268487 ms","ErrorCode":502}

 

I was able to view responses before, but suddenly the error message is coming up and I am unable to view the responses now. 

 

Any help would be much appreciated - thank you so much! 

 

Best answer by Radam

Try viewing the responses in Incognito mode.

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4 replies

Radam
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  • Answer
  • Nov 20, 2023 7:18 PM UTC

Try viewing the responses in Incognito mode.


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  • Author
  • Nov 20, 2023 7:21 PM UTC

@Radam Ah yes this works - thank you!


Radam
Level 4 ●●●●
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  • Level 4 ●●●●
  • Nov 20, 2023 8:04 PM UTC

Happy to help!


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  • Aug 6, 2024 11:23 PM UTC

Hi all. Please help. I keep getting the ‘an unexpected error has occurred’ when trying to view results of my survey. Would really need assistance.