Error: You can only view this survey. To make edits, we recommend reaching out to the survey owner for additional access. | XM Community
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Error: You can only view this survey. To make edits, we recommend reaching out to the survey owner for additional access.

  • October 23, 2023
  • 5 replies
  • 137 views
S
Forum|alt.badge.img+1

Hello everyone

 

When I want to edit my survey, I get the error: You can only view this survey. To make edits, we recommend reaching out to the survey owner for additional access.

Problem is, I am the owner. 

I have tried to reach out to support, but the chat is not available and i haven’t gotten a respons on my mail (less than 24h).

 

This survey needs to be completed today and distributed 😣

Does anybody here have a solution?

What I tried:

  • Log out and log back in
  • Refresh account
  • Tried to collaborate with myself 🤓

Thank you for your time

Best answer by Nam Nguyen

@Sophie_CoCo Select phone support, it might speed up the process.

In the mean time, you can try to collab that project with a different user and use that account for editing. Idk, just try on every possibility. Hope your problem got solved quickly.

5 replies

Nam Nguyen
QPN Level 8 ●●●●●●●●
Forum|alt.badge.img+29
  • Nam Nguyen
  • QPN Level 8 ●●●●●●●●
  • 1096 replies
  • Answer
  • October 23, 2023

@Sophie_CoCo Select phone support, it might speed up the process.

In the mean time, you can try to collab that project with a different user and use that account for editing. Idk, just try on every possibility. Hope your problem got solved quickly.

Nam Nguyen - XM Technology Consultant | DXCON Vietnam
A
Level 5 ●●●●●
Forum|alt.badge.img+14
  • ash123
  • Level 5 ●●●●●
  • 276 replies
  • October 23, 2023

Have you tried another browser or clearing cookies/cache?

S
Forum|alt.badge.img+1
  • Sophie_CoCo
  • Author
  • 2 replies
  • October 23, 2023

@Sophie_CoCo Select phone support, it might speed up the process.

In the mean time, you can try to collab that project with a different user and use that account for editing. Idk, just try on every possibility. Hope your problem got solved quickly.

I have been able to finish the work by creating a new user and using that account for editing. Thank you very much for that temporary solution! I will wait for support to help me with my account.

S
Forum|alt.badge.img+1
  • Sophie_CoCo
  • Author
  • 2 replies
  • October 23, 2023

Have you tried another browser or clearing cookies/cache?

Yes to both...

Nam Nguyen
QPN Level 8 ●●●●●●●●
Forum|alt.badge.img+29
  • Nam Nguyen
  • QPN Level 8 ●●●●●●●●
  • 1096 replies
  • October 23, 2023

@Sophie_CoCo Select phone support, it might speed up the process.

In the mean time, you can try to collab that project with a different user and use that account for editing. Idk, just try on every possibility. Hope your problem got solved quickly.

I have been able to finish the work by creating a new user and using that account for editing. Thank you very much for that temporary solution! I will wait for support to help me with my account.

Glad to know that 👍

Nam Nguyen - XM Technology Consultant | DXCON Vietnam


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