Feedback button intercept | XM Community
Question

Feedback button intercept

  • 23 October 2023
  • 1 reply
  • 28 views

Userlevel 7
Badge +33

I have feedback button always visible on page and can be filled multiple times. It is working fine on desktop/laptop while on mobile after submitting survey it keep displaying thank you message, if tried to fill feedback again. What could be the reason and how to rectify it?


1 reply

Userlevel 6
Badge +14

I wonder if clearing cookies/cache on mobile device will allow the thank you message to go away, or if it’s only certain mobile device types that create that issue due to a phone setting. 

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