fill out ticket follow-up questions via email

We have an issue in our org where reps are following-up on the tickets, but rarely click on the ticket link in the email and fill out the ticket information. Is there a way to “fill out” the follow-up questions in the ticket directly on an email in outlook? Trying to think of ways to get the follow-up filled out without requiring them to go to their qualtrics ticketing page (all of the respondents info is shown in the email).