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Filter on a ticketing dashboard

  • May 8, 2026
  • 1 reply
  • 13 views
kgillis
Level 6 ●●●●●●
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I want to create a filter using a piece of embedded data from survey flow that is not currently brought into the “ticketing dataset” but shows up on the ticket under the survey response/embedded data at the end. Is there 1) a way to do this without having to mess with the ticketing dataset and 2) would it work retroactively?

I would prefer not to mess with the data set as we have multiple surveys mapped to this single dataset and I only need this 1 piece of embedded data from 1 survey pulled in, it does not apply to all surveys using this dataset. 

KG

1 reply

J
QPN Level 4 ●●●●
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  • jake_dufinetz
  • QPN Level 4 ●●●●
  • May 11, 2026

Hi Kylie - You have two options here. You can either 1) add the embedded data field as an additional ticketing field in your ticketing workflow/in the ticket dataset or 2) join the ticket dataset to the survey response data set in the data modeler.

If you go with option 1, you would need to update all of your historical tickets with the appropriate embedded data field using the tickets API or a workflow that loops through each ticket with the Update Ticket workflow task.

If you go with option 2, you would join the two data sets on the survey response ID and bring in the embedded data field from the survey response dataset.

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