Do you have a Free account or a paid-for account?

I don’t think the Graphic Slider question type is available in the Free account version.

It is an institutional account for our University.

And I have had confirmation from one of our data team (who have admin permissions) that they couldn’t add one either.

I can see that I have access, so I assume it’s related to your account. I think you/ your data team would need to contract Qualtrics/ your Qualtrics account manager. Hopefully they’ll be able to sort it out/ advise whether you have access to it.

Your university should have a brand admin who has access to account permissions. Check with them to see if this question type has been disabled.

We are doing that right now.. Thanks.. :D