How can I calculate property-level response rate based on distinct property code in CX Dashboard?

Question

Hi everyone,I have a B2B survey where multiple respondents can belong to the same property. Each property has a unique Property code.For example:Respondent			Property Code			Status		Owner 1			M001			Complete		Owner 2			M001			Complete		Owner 3			M002			Complete		Owner 4			M003			Incomplete		I need the response rate to be based on unique properties, so the numerator should be 2, not 3.Property Response Rate = Unique Property code with ≥1 completed response / Total eligible propertiesWe are using Legacy Dashboard Data Mapper, not Data Modeler.Is there a native way or workaround to calculate a distinct Property Code count based on completed responses in the dashboard?

kgillis · Answer

You could go into the dashboard settings and use custom metrics, you would need to know the total send count for each property code in order to derive the actual response rate rather than just a response count. I do wish that setting up response rates was easier in Qualtrics and they have more “native” options.

Respondent	Property Code	Status
Owner 1	M001	Complete
Owner 2	M001	Complete
Owner 3	M002	Complete
Owner 4	M003	Incomplete

Hi everyone,

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