How to get elements in a library from a person who left the org? | XM Community
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How to get elements in a library from a person who left the org?

  • June 29, 2023
  • 4 replies
  • 101 views

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Hello dear Qualtrics users,

I currently have an issue with a survey transferred to me by a colleague who left the company. I can access the survey, but the Invitation email/reminder are in her library. Her account has not been deactivated yet, is there any way to get access to this?

Thanks a lot for the help!

Best answer by EmilyErickson

With a brand admin account, log into her account and share the library items she owns with you.  From there you can duplicate them, but I don’t think you can transfer ownership (which would be a lot simpler).

4 replies

krbhavya
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • 172 replies
  • June 29, 2023

Hi,

If have you admin account you can log in her account.


EmilyErickson
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 63 replies
  • Answer
  • June 29, 2023

With a brand admin account, log into her account and share the library items she owns with you.  From there you can duplicate them, but I don’t think you can transfer ownership (which would be a lot simpler).


TusharDalwani
QPN Level 6 ●●●●●●

Apart from “Proxy Logins”, you can create a group library where all the members can contribute. This will also ensure the safety of elements/documents even if a person(s) leaves the org.


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  • Author
  • Level 1 ●
  • 1 reply
  • June 30, 2023

Thank you, I managed to log to her account and could share the items!