I am trying to create a longitudinal study but this message keeps appearing 'Unable to log in with the information provided.' | XM Community
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Hi, 

I am trying to link two surveys using the participants’ student id, but the second survey's authenticator keeps displaying this message: ‘Unable to log in with the information provided.’ I followed this link https://www.qualtrics.com/support/survey-platform/common-use-cases-rc/pulling-data-into-a-second-survey-longitudinal-surveys/#About but I can’t figure out what I am doing wrong!

 

Thank you so much,

Maria

Hi,

Can you share a screen shot of the Survey Flow from the second survey? That might help community members address the issue.


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