If you change the scoring once a survey is live, will it apply to responses received prior to the change? | XM Community
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If you change the scoring once a survey is live, will it apply to responses received prior to the change?

  • November 26, 2024
  • 1 reply
  • 125 views
M
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I set the scoring on Qualtrics before the survey went live and we have received many responses. However, we have now decided to change our scoring. I’ve edited the survey to set the correct scoring values, and republished the survey. However when I export the data, it is still exporting it using the old scoring. 

Does anyone know what the problem might be? Do I just need to wait a while before exporting the data again or will the new scoring only apply to survey responses recorded after I edited the scoring?

1 reply

J
QPN Level 4 ●●●●
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  • Jagdish
  • QPN Level 4 ●●●●
  • November 26, 2024

Qualtrics scoring will get updated as soon as you change the values. Scoring is retroactive for surveys.

https://www.qualtrics.com/support/survey-platform/survey-module/survey-tools/scoring/

 

By any chance, you have stored this scoring in an embedded data using survey flow? If that is the case, then embedded data value will not change. 

 

Thanks!

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