Hi @RowanP 
 

It sounds like there might be a discrepancy in the field types or settings between the times you asked the question. To resolve this issue and ensure consistent display of results, you can try the following steps:

1. Check Field Types: Ensure that the question is using the same field type every time you ask it. For example, if it's a multiple-choice question, make sure it's consistently set up as such in all instances.

2. Field Group Settings: If you're using field groups, ensure that the field group settings are consistent across all instances of the question. Double-check that the fields within the group are the same and configured correctly.

3. Variable Names: Verify that the variable names associated with the question are consistent. Sometimes, different variable names can cause confusion in data processing.

4. Pilot Test: Since you mentioned this issue occurred during the pilot, it's possible that there was a setting or configuration error during the pilot phase. Make sure that the question settings are finalized before launching the actual survey.

5. Preview and Test: Before launching the survey, thoroughly preview and test it to identify any discrepancies or errors in question display or data collection.

6. Contact Support: If you've tried the above steps and are still encountering issues, reaching out to Qualtrics support might be beneficial. They can provide specific guidance based on the details of your survey setup and any error messages you're receiving.

By ensuring consistency in field types, settings, variable names, and thoroughly testing your survey, you should be able to resolve the issue and ensure that the results display correctly every time.

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