Is there a way to reassign a ticket? | XM Community
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Is there a way to reassign a ticket?

  • 13 September 2021
  • 2 replies
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Userlevel 2
Badge +4

I am the default person to receive a ticket in case there is an issue with the original set person. Can I reassign a ticket to somebody else? Thanks

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Best answer by NiC 14 September 2021, 15:55

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2 replies

Userlevel 7
Badge +27

https://www.qualtrics.com/support/survey-platform/actions-module/ticketing/ticketing-teams-roles/#ReassigningTickets

Userlevel 2
Badge +4

Thank you very much Nic. Yesterday I was looking on Internet and i was not able to find this.

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