I’ve had a ticketing workflow functioning for a about a year and half now. During that time, once the follow up questions were completed and “Submitted” Qualtrics would show a pop-up asking if the user wanted to close the ticket. That stopped today. Does anybody know why? Outside of a ticketing workflow to change the status, is there an easy way to bring that feature back? People often forget to close the ticket if not prompted.
Solved
Message asking to close the Ticket stopped working
+41Best answer by vgayraud
I noticed that option yesterday while setting up a create ticket task. I might be wrong but I don’t remember it being there before. It doesn’t seem to be documented either on the support site. Seems to be linked to the situation you are describing.
+58I noticed that option yesterday while setting up a create ticket task. I might be wrong but I don’t remember it being there before. It doesn’t seem to be documented either on the support site. Seems to be linked to the situation you are describing.
+41
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