Migrating surveys with images sourced from their library to another user | Experience Community
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Migrating surveys with images sourced from their library to another user

  • January 13, 2026
  • 3 replies
  • 31 views
R
Level 4 ●●●●
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Hi All,

 

I need to delete some old users and clean up / move various surveys into a central account.  Some of these surveys are key to the business and are live and have images that are used and (possibly) sourced from their own library instead of a shared library.  You can copy the images and files to a shared library but the problem is the the URLs will not stay the same.

 

I have many surveys to migrate to a new owner and I do not know what images in the old user’s library have been used (in the survey and email messages etc).  We need to find a solution that either keeps the same URLs or helps us find which images are used and where.

 

Has anyone else experienced this issue and what is the work around?

 

Thanks


Rod Pestell

3 replies

R
Level 4 ●●●●
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  • Rod_Pestell
  • Author
  • Level 4 ●●●●
  • January 14, 2026

Hi All,

 

I also need to add to my above email the question regarding web app / intercept projects.  There doesn’t seem to be a mechanism to transfer the ownership of these projects, but you can collaborate them to other users.  Is this anything like dashboards?  ie, will it remain accessible to these other users when the original owner’s account is deleted?

c.rose
Level 3 ●●●
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  • c.rose
  • Level 3 ●●●
  • January 19, 2026

Hi All,

 

I also need to add to my above email the question regarding web app / intercept projects.  There doesn’t seem to be a mechanism to transfer the ownership of these projects, but you can collaborate them to other users.  Is this anything like dashboards?  ie, will it remain accessible to these other users when the original owner’s account is deleted?

Hi Rod, I was told by support you have to manually remake the web app and intercept project and it cannot be transferred. :( let me know if you hear anything different.

R
Level 4 ●●●●
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  • Rod_Pestell
  • Author
  • Level 4 ●●●●
  • January 20, 2026

​@c.rose ,

 

My testing has paid off (I think) I found that by adding another user / the recipeient as an admin (like dashboards), the intercept projects appears to remain available to the end user.  I probably need to do more testing but it’s interesting to read and hear that the support pages and team are not saying this works.

 

Still stuck on the library images though

Thanks

Rod Pestell

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