Hi everyone,I'm experiencing a strange issue in Qualtrics that I’ve never encountered before, and I’m reaching out to see if anyone here might have insight or has seen something similar.This started last Thursday. I have a form that users fill out, which includes 27 questions along with their name, title, phone number, and email. Once a user submits the form, both the user and the support team receive an email with a response report.Since Thursday, the user and the support team are still receiving the report, but the name, title, phone number, and email fields are missing from it. As a result, the support team doesn’t know who submitted the form or who to assist. All the other fields exist - in the response report and in the excel download. Thankfully, I can still access this information on the backend. I've been manually clicking "View Response" and exporting individual PDFs to get the missing data. However, when I export the full Excel report from Qualtrics, the name, title, phone, and email columns are completely blank. These fields also don’t show up when I view responses in the platform.The only place I can still see the information is in the individual PDF exports of each submission.I’ve submitted a support ticket to Qualtrics, but I’m also wondering if anyone here has experienced something similar or might know what could be causing this.Thanks in advance for any help! Attaching Survey Flow (Name, Title, Email, Phone exist is in the Basics section)Excel Download Qualtrics Data & Analysis Tab

Interesting. A few questions to help understand the problem.This was working as expected before last Thursday and this behavior just started then? Who else has access to the survey? Were any changes made?The excel you attached is responses from several years ago. Exports that included responses before last week used to work and now even those have theblank fields when you export?Try this, navigate to the survey, click tools, and view the version history. You can click on each version that was autosaved. It will show you what types of changes were made and by whom. You can also “view in survey builder” to see the previous version. Anything interesting in the version history? Changes you don’t expect?

Missing responses in Response Report and Excel Download

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