Hello, Space. 
 

Great question! Here’s how the “View XM Platform” permission works:

What does “View XM Platform” do?

• When enabled, users can access the main Qualtrics XM Platform, which includes features like survey building, dashboard editing, ticketing, website feedback, admin, and more.
• When disabled (for a custom role or user), users are restricted to only purpose-built apps (like Dashboard Viewer or Manager Assist) and should not be able to access the broader platform features.

Expected Behavior:

• Disabling “View XM Platform” should prevent users from accessing administrative tasks such as creating projects, editing surveys, and other platform-wide activities.
• Users with this permission disabled are considered “app-only users” and are taken directly to their assigned app(s) without seeing the app-switcher or the main platform interface.

Why might you not see a difference?

• Changes to permissions may take a few minutes to propagate. Try logging out and back in, or refreshing the user’s account.
• If the user is assigned both app and platform permissions, or if their user type is not set up correctly, they may still see the platform.
• For custom user types, ensure that the “View XM Platform” permission is truly disabled for the specific user or role.

Troubleshooting Steps:

1. Double-check that the “View XM Platform” permission is disabled for the user or custom role.
2. Log out and log back in, or refresh the account.
3. Confirm the user is not assigned additional permissions or user types that override this setting.

Additional Info:

• For more details on app-only vs. platform users, see App-Only Users vs. XM Platform Users.
• If you continue to see no change, there may be a delay or a configuration issue. You can refer to the Resources panel or contact your Brand Administrator for further assistance.