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No data showing

  • April 20, 2024
  • 2 replies
  • 383 views
S
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I have a survey of 50 responses. However, the data and analysis page says I have 0 responses and won’t show me data. How can I resolve this? I have a problem ticket with Qualtrics but they still haven’t called me even through the wait time was 30 minutes. 

2 replies

A
Level 7 ●●●●●●●
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  • ahmedA
  • Level 7 ●●●●●●●
  • April 20, 2024

Do you have any responses in progress?

Sachin Nandikol
QPN Level 7 ●●●●●●●
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  • Sachin Nandikol
  • QPN Level 7 ●●●●●●●
  • April 22, 2024

Hello @ssaracen,

The discrepancy between the number of responses you expect and what's showing in the Data & Analysis tab could be due to a few reasons:

  1. Survey Status: Ensure that your survey is active. If your survey is closed or expired, it won't collect responses.

  2. Response Status: Check if the responses are recorded or still in progress. Responses in progress are not yet recorded and won't show up in the Data & Analysis tab. You can check this by going to the Data & Analysis tab and selecting "Responses in Progress".

  3. Data Filters: Ensure that there are no filters applied in the Data & Analysis tab that might be hiding some responses.

Let me know if this helps.

 

Sachin
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