Notification from the tool when the number of survey responses does not reach a threshold within a given time | XM Community
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Hi Community,

We need to receive a notification via email or tool when a percentage of responses to a survey is not reached compared to the previous day or last week.

We've tried to do this from a Workflow by calling the same Qualtrics API, but there's NO call that gives me the total responses for a day and there’s no way to do a loop to wait a status change.

 

Then, We tried to find a solution using the dashboard metrics to see if we could calculate a custom response count for one day versus the previous week, but it doesn't show anything in the numbers either (or we haven't been able to do it).

In short, we need a solution to be able to receive a notification from Qualtrics when we don't reach the expected number or percentage of responses (the count of responses to the same survey last week) in a survey.

Does anyone in the Community have any ideas on how to do this to get a starting point?.

Create quotas for each week, Use quotas to identify the number or percentage in the survey flow. Then you can add a workflow to send emails if the number is low compared to previous week.

 

Hi ​@saelluz 

You might want to look into the Calculate Metric Task.

Create quotas for each week, Use quotas to identify the number or percentage in the survey flow. Then you can add a workflow to send emails if the number is low compared to previous week.

 

Thank you jbk but. 

Can dynamic quotas be created when changing dates week by week or daily? Not adding them to a quota, which I know you can do, but creating a quota that represents the total for a week? I understood that quotas were manual and not created dynamically.

Please, if they can be created dynamically/automatically, how would I create them?

Hi ​@saelluz 

You might want to look into the Calculate Metric Task.

 

Thank you so much!! I didn't have it in the Radar! With this task, I'm saving myself calls to the Qualtrics API itself. And now I can use it to perform the necessary calculations!

Thank you so much ​@vgayraud 

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