I accidentally sent a second initial email to my contact list versus a reminder. Now, I want to send a (second) reminder to the list. That reminder will be connected to the second initial email. Will the group that completed the survey based on the first initial email get the reminder? If so, is there a way to mark them as completed? I don't want the first initial email respondents to get that reminder. Thanks!
Best answer by CamM
View original
+20
Hi Jhargrave, the reminders are specific to a given email distribution, so any reminder email you send based on the second email distribution will only take into account contacts who have not completed the survey based on the second email distribution. In other words, any contact who completed the survey via the original email distribution would not be excluded from receiving the reminder for the second email distribution.
If you configured your survey to prevent multiple submissions, then any contact who has already completed the survey (i.e. from your original email distribution) and clicks on the survey link in the reminder for your second email distribution will simply see the page indicating their response has already been captured.
One simple option to mitigate confusion for your contacts would be to simply adjust the copy of your reminder email to make it clear that anyone who has already responded to the survey need not do so again. Sometimes being honest about a simple operational error is the easiest way to handle the situation.
Hope that helps.
Cheers,
Cameron
+18
Another option is to remove the contacts who already submitted responses to first invitation from the second invitation's contact list, so when the reminder sends, they will not be included.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.