Personal links not working

Question

Hello everyone,I am using the personal links for distributing an end of program survey to my graduating students. Immediately following launch, I had four students reach out and tell me that they received the message “You have either already completed the survey or your session has expired.”I instructed the students to clear their cache and cookies and that did not work for them. I ended up sending them one off links I generated individually. Those links worked without an issue.The students use a shibboleth SSO to get access to the survey. The students receiving the message said they are not being asked to complete the shibboleth. I double checked and the shibboleth is in the correct place and active. I have set the links to expire after 90 days. I also set the ability to return to complete the survey to 1 year.Previously, I tested the personal links function before and they all worked. I have sent them through email and through mail merge with outlook and both have worked. This is the first time this is happening at a large scale. Has anyone ever had this happen? Does anyone have any solutions?

Deepak · Answer

​@Dheathd65This could happen if the link was already hit. Try enabling this before launch next time.https://www.qualtrics.com/support/survey-platform/survey-module/survey-options/survey-protection/#SecurityScanMonitor

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