Hello,
I have published a survey and then created personalized links. When a respondent opens the link, a message says, “Unfortunatly, you are not authorized to access this survey.". The anonymous link works and records responses. Any tips to make the personalized link work?
You may also wish to send respondent a retake survey link to override their original response? (if any).
There is a lot of reasons this may be occurring, and hard to troubleshoot exactly - but in my experience it can be that the link/survey appears to have been started & participant isn’t allowed back in.
If trouble still exists, lodge a support ticket.
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