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Question

Phone link not working in message template

  • July 13, 2023
  • 1 reply
  • 35 views

JohannesCE
Level 6 ●●●●●●
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In our invitation e-mail template, we have a phone number with land code (003120etc). 

When I send the e-mail, the number is nog clickable (not recognized as link).

In the message editor everything seems fine (this is an example):

In the HTML as well, nothing out of the ordinary:

<p style="margin: 15px 0px 0px;">De helpdesk is tijdens kantooruren telefonisch bereikbaar op 

<a href="tel:0031000000000" id="helpdesk phone number" name="helpdesk phone number">+31 (0)00 000 00 00</a>

&nbsp;of per mail via <a href="mailto:helpdesk@test.nl?subject=Helpdesk%20test" rel="nofollow">helpdesk@customeyes.nl</a>.</p>

Why is the link not working?

1 reply

ArunDubey
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 589 replies
  • July 13, 2023

Did you connect with support team? you should reach out to them for more clarity. Here is the link to connect with Support team.