Piped Text in Ticket messages email (the Send email button in a ticket)

Radam · 2022-05-12T15:12:12+00:00

Is there a way to either pipe ticket data or survey day into a "Ticket Message" message type?We have a customer inquiry form where user's submit issues/questions. This form generates a Qualtrics ticket. Our customer service team would like to use the "Send email" button in the ticket to reply to the user, additionally they would a series of templates to reply to customer's requests. We've created a series of Library Message (type: Ticket Messages) to facilitate this request however, we can't seem to find a way to pipe any data into these messages other than whats in the image below and that doesn't seem to do anything?

Piped Text in Ticket messages email (the Send email button in a ticket) | Experience Community

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