Post Survey Thank You Email Issue | XM Community
Skip to main content
Question

Post Survey Thank You Email Issue

  • April 17, 2024
  • 1 reply
  • 85 views

Forum|alt.badge.img+2

I created a Survey where at the end of it a user gets a “Summary” of some of the information they inputted in it. It was mostly Piped Text and displayed fine with the correct information at the End of Survey. However I also setup a Post-Survey Thank You e-mail using the same data/information from the End of Survey message, however it does not display any of the Piped Text information at all. When I tested my Survey prior to launch, the e-mails displayed the correct information. The only change that happened between testing and now is I added an E-mail Authentication page prior to being able to access the Survey, but that is it. Would this cause the e-mail issue I am having? Thanks

1 reply

Forum|alt.badge.img+2
  • Author
  • Level 2 ●●
  • 5 replies
  • April 19, 2024

This has been resolved, the only way I was able to fix the issue was use an E-mail Task via Workflows. It will then work just like my End of Survey message does, Thanks