Problem with deleting answers | XM Community
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I have a problem with removing the answers from my Qualtrics survey.

First, I have deleted the unwanted data using without choosing ‘Decrement all quotas for deleted responses’ option. The results kept showing up in my ‘Data & Analysis’ and started to display the responses button as in the attached picture.

Then I tried to delete the same data with marking ‘Decrement all quotas for deleted responses’ option, however nothing changed and those data are still showing up on my ‘Data & Analysis’ page?

What am I doing wrong?

Thank you in advance for help :)

@Jul_Mil 

It shouldn’t be a problem as you are doing as per the process. Kindly refresh your account and try again or reach out to Qualtrics support.

 

@Jul_Mil I have often found it will clear up within 24hrs, but if not I’d reach out to support.

Yes, after the night the data has came back to normal. Thank you for everybody’s suggestions and help :)

Yes, after the night the data has came back to normal. Thank you for everybody’s suggestions and help :)

Glad to hear!

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