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Problem with deleting answers

  • May 30, 2024
  • 4 replies
  • 158 views

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I have a problem with removing the answers from my Qualtrics survey.

First, I have deleted the unwanted data using without choosing ‘Decrement all quotas for deleted responses’ option. The results kept showing up in my ‘Data & Analysis’ and started to display the responses button as in the attached picture.

Then I tried to delete the same data with marking ‘Decrement all quotas for deleted responses’ option, however nothing changed and those data are still showing up on my ‘Data & Analysis’ page?

What am I doing wrong?

Thank you in advance for help :)

4 replies

Deepak
QPN Level 8 ●●●●●●●●
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  • 1555 replies
  • May 30, 2024

@Jul_Mil 

It shouldn’t be a problem as you are doing as per the process. Kindly refresh your account and try again or reach out to Qualtrics support.

 


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  • Level 6 ●●●●●●
  • 247 replies
  • May 31, 2024

@Jul_Mil I have often found it will clear up within 24hrs, but if not I’d reach out to support.


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  • Author
  • 1 reply
  • May 31, 2024

Yes, after the night the data has came back to normal. Thank you for everybody’s suggestions and help :)


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  • Level 6 ●●●●●●
  • 247 replies
  • June 2, 2024

Yes, after the night the data has came back to normal. Thank you for everybody’s suggestions and help :)

Glad to hear!