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Qualtrics to Jira Integration Fails with Multiple Selections

  • July 31, 2026
  • 1 reply
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Hi everyone,

I was hoping someone could help.

I've built a survey/form in Qualtrics that populates Jira. It's working well overall, with just a few workarounds, but I'm stuck on an issue that I'm sure has a solution.

In the form, I use a multiple-selection question where users can choose different options. If they select only one option, the connection works perfectly and Jira is populated correctly. However, if they select more than one option, the connection fails and Jira isn't populated.

I suspect the issue is related to how Qualtrics formats multiple selections in the data, for example:

Option 1, Option 2, Option 3

I'm guessing Jira is expecting the data in a different format.

Has anyone come across this before or have any suggestions on alternative ways to send the data to Jira so it receives the multiple selections correctly?

Thanks in advance!

1 reply

Hi,

 

How exactly does Qualtrics populate Jira?