Quotas not updating? | XM Community
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I have created some very straightforward quotas but they are not updating and all are stuck at 0 and I can’t see why. 

 

They all just look at 2 fields and use AND.

 

The first field in the quota is a single select question so the quota builder just provides a dropdwn for me to choose which response is being measured.

 

The second is an embedded data field and I have checked the spelling and formatting and the value in my quota matches what is set in the survey.

 

When I recreate my quota rules as filters in Data & Analysis I see the matching responses. My embedded data field is a text value “COMPLETED”  and the quota rule says “is equal to” - is “contains” or a regex pattern going to be more reliable (even though “COMPLETED” is the value in my data)?

 

Quota:

 

In Data & Analysis:

 

edit: all quotas were created before sending surveys out

Hi,

Did you re-publish your survey after setting your quotas?

​@vgayraud hi, yes all quotas were set before the survey was published. I have republished today and completed a survey and not seen the quota updated. The completed embedded data field is set in the survey flow before the end of survey element so that should not be an issue either

​@jb_lumanity : Did you try checking for any whitespace around COMPLETE. I know it’s a remote possibility, but that’s the only thing that I can think of now.

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