Looking for some assistance to get a respondent back into their survey. I distributed the survey via email with a singular anonymous link, but with the option to leave and come to back to the survey to complete your survey.
My respondent says they’re accessing the survey via the same browser, however their previous answers are gone. I have been able to identify their partial response as well in the Data & Analysis section.
Solved
Respondent Can't Access Unfinished Survey for Completion
+1Best answer by Nam Nguyen
Thank you! Is there a way to get them back into the survey they’d already started or should I just inform them to not use incognito or clear their cache/cookies until the survey is finished?
Hope this helps
If they cleared their cache or cookies, it may have caused their session to restart, or if they used an incognito browser.
+1If they cleared their cache or cookies, it may have caused their session to restart, or if they used an incognito browser.
Thank you! Is there a way to get them back into the survey they’d already started or should I just inform them to not use incognito or clear their cache/cookies until the survey is finished?
Unfortunately, I don’t believe there’s a way to get them back into the survey where they left off if they cleared cache/cookies or used incognito.
+29Thank you! Is there a way to get them back into the survey they’d already started or should I just inform them to not use incognito or clear their cache/cookies until the survey is finished?
Hope this helps
+1Thank you! Is there a way to get them back into the survey they’d already started or should I just inform them to not use incognito or clear their cache/cookies until the survey is finished?
Hope this helps
This worked- thank you!
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