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Same IP address

  • October 14, 2022
  • 3 replies
  • 3638 views

Hi! Some of my respondents have the same IP address, though they mention that they are from different organizations (i.e., different locations). Does that mean that this is one respondent filling out the survey multiple times?

3 replies

Deepak
QPN Level 8 ●●●●●●●●
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  • 1555 replies
  • October 14, 2022

Neveen
Yes, you are correct it either means that two respondents used the same device or one respondent filled multiple times. Kindly check what's your setting for partial responses if it is set to record then it is advisable to keep the one response where Progress is 100%.
Nevertheless, it can happen, under rare circumstances, that two devices on a network end up with the same IP address, and when that happens it's called an IP collision.
Hope it helps!


TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • 6083 replies
  • October 14, 2022

https://community.qualtrics.com/XMcommunity/discussion/22662/same-ip-addressThe IP address recorded by Qualtrics is the public IP address. Users on the same private network (behind the same gateway) will have the same public IP address. So, different respondents and devices could have the same IP. You can't expect IP address to be unique among respondents.
It is curious is that they are supposedly in different locations and organizations. It might or might not be legit. For example, they could be using the same VPN provider.


SuhasM
Qualtrics Employee
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  • Qualtrics Employee
  • 114 replies
  • October 14, 2022

Great job tag-teamming to provide another solution! You guys are awesome Deepak TomG 🙌