Hello everyone,
I've created a questionnaire for mystery shoppers to rate their experience in a restaurant. The more "satisfactory" their answers to the questions, the higher the restaurant's score. For example: "satisfactory" = 6 points, "fairly satisfactory" = 4 points etc. I was able to program a scoring system directly on qualtrics.
Except that it's possible to select "I don't know" as the answer, which means I'm ignoring the question, and lowering the scale. So I have to calculate the scale by hand using Excel.
Is it possible to do a double score? For the total obtained and the scale.
Thanks in advance!
Scoring - lowering the scale
Userlevel 7
+27
Yes, you can do a double score by creating a second scoring category.
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