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Shared Survey Sending me to Another Log in Screen

  • June 27, 2023
  • 3 replies
  • 49 views
A
Level 1 ●
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I have been collaborating on a survey with a coworker since early June, and now I can no longer view the results nor edit. When I click on the Survey (still visible under my “Shared with me Projects”), Qualtrics opens a new tab with a new log in screen. My UN and PW do not work on the screen. The owner has not changed my permissions. Any ideas? Even the “edit Survey” option is active under the <…> menu, but again, I cannot get past the new log in screen.

Best answer by Deepak

@aalvarad Try raising this to Qualtrics Support they might be able to fix this. or uncollaborate and collaborate again and see.

    3 replies

    Deepak
    QPN Level 8 ●●●●●●●●
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    • Deepak
    • Answer
    • June 28, 2023

    @aalvarad Try raising this to Qualtrics Support they might be able to fix this. or uncollaborate and collaborate again and see.

    Sowrabh1993
    QPN Level 5 ●●●●●
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    • Sowrabh1993
    • QPN Level 5 ●●●●●
    • June 28, 2023

    Hi @aalvarad,

    Can you ask the owner to re-collaborate it with you along with all the permissions as shown here:

    Regarding the login, have you recently implemented SSO which could be causing this?

    Regards, Sowrabh
    A
    Level 1 ●
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    • aalvarad
    • Author
    • Level 1 ●
    • June 28, 2023

    Hi - yes, we already tried that. They removed me and added me again, still no luck. SSO has been in place as long as I can remember. You can see the survey is here and edit survey is an active link.

     

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