Survey link doesn't work | XM Community

Survey link doesn't work

  • 23 September 2022
  • 2 replies
  • 711 views

Userlevel 2
Badge +10

Hello everyone,
I've set up an e-mail for a survey I need to send next week. In previous tests everything went smoothly today I've found out that when clocking on the survey link it opens the qualtrics login page and not the survey.

Anyone knows what could be the issue?


2 replies

Userlevel 7
Badge +27

Hi there, are you experiencing this with Preview links or with your live links? Recently, a change was put in place so that Preview links can be viewed by either just users in your Qualtrics brand (requiring a login) or by anyone. This page has some info on that change.

Userlevel 2
Badge +10

Thank you so much!
I guess that was the problem since I was sending preview emails.

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