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Survey link doesn't work

  • Sep 23, 2022 2:30 PM UTC
  • 2 replies
  • 1088 views

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Hello everyone,
I've set up an e-mail for a survey I need to send next week. In previous tests everything went smoothly today I've found out that when clocking on the survey link it opens the qualtrics login page and not the survey.

Anyone knows what could be the issue?

2 replies

Tom_1842
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • Sep 23, 2022 2:43 PM UTC

Hi there, are you experiencing this with Preview links or with your live links? Recently, a change was put in place so that Preview links can be viewed by either just users in your Qualtrics brand (requiring a login) or by anyone. This page has some info on that change.


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  • Author
  • Level 2 ●●
  • Sep 23, 2022 3:13 PM UTC

Thank you so much!
I guess that was the problem since I was sending preview emails.