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"Survey not started..." message received

  • March 2, 2023
  • 3 replies
  • 400 views
R
Forum|alt.badge.img

Hi
My survey won't seem to start. Data / date parameters seem okay. Help!
It's not helpful that the date numerals don't specify if it's US or UK format.

Survey start
03.02.2023 at 9:00 AM
Survey expiration
04.04.2023 at 12:00 AM

    3 replies

    A
    Level 7 ●●●●●●●
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    • ahmedA
    • Level 7 ●●●●●●●
    • 2050 replies
    • March 2, 2023

    contact support for this. They'll resolve it faster.

    MatthewM
    Level 6 ●●●●●●
    Forum|alt.badge.img+30
    • MatthewM
    • Level 6 ●●●●●●
    • 1084 replies
    • March 2, 2023

    If you haven't resolved it yet, also check the time zone in your Account Settings and make sure it's set correctly.

    R
    Forum|alt.badge.img
    • Rob_D
    • Author
    • 1 reply
    • March 2, 2023

    Thanks for the comments. Turns out, I selected "refresh account" and it fixed it.
    So, still not 100% sure what I may have done incorrectly.
    Anyway, problem solved.


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