I’m building out a form for our Compliance team to track Official Complaints. These responses will generate tickets to help them track the progress of these complaints. I know the ticket workflows are able to send out reminder emails based on Created Time and Last Updated Time. But I’m trying to send out an email reminder when a date “Response Due” is in 7 days. I’m not sure if there’s a way to do this with the ticket workflows or with a normal workflow. Thanks!

Wouldn’t your response due be based off Created Time?

Ticket email notification based on date in ticket data

Ticket email notification based on date in ticket data | Experience Community