Is there an easy workaround to set up reminder emails for tickets that have not been closed? Ideally I would like a reminder email to be sent out to the ticket owner 3 days after it has been created if it has not been opened and/or if it is not completed.
Answer
Ticketing reminder automation
+30Best answer by vgayraud
Hi
You can use ticket workflows to set up ticket reminders.
+30Thanks
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