Trigger workflow

Question

I am having a usecase for which I need to tigger emails for incomplete response, but the condition is workflow should trigger after 48 hours of response recorded. Is there any way to do it ?

jake_dufinetz · Answer

Hi Neha,I believe you are looking to send a survey invite link to customers who start a response, do not finish, and then the response gets recorded as a partial. The email should be sent 48 hours after the partial response was recorded.You could do this by creating the following workflow:Trigger: Survey response was recordedCheck the box in the trigger settings to include incomplete responses.Criteria/Decision:Finished <> TrueEmail TaskUse the “Send email” task to send a re-take link to the user which will be a survey link that opens up the survey with their previous responses pre-filled.The survey link hyperlink needs to be configured with the following syntax to send a re-take link that replaces deletes/replaces their partial response: https://[Insert_Anonymous_Link]?Q_R=${rm://Field/ResponseID}&Q_R_DEL=1Swap out the [Insert_Anonymous_Link] piece of the URL with your survey’s anonymous link.Set the distribution time to send after 2 days.

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